What a person says about your law firm often matters more than your own words. That’s why it’s important to include testimonials from your clients when using video on your website. Of course, you’ll want to have a plan and implement some best practices before producing testimonials from valued clients.
First comes the planning stage. You’ll want to decide whether to handle the process of recording your testimonials yourself, delegate to someone in the office, or hire an outside production company to handle it for you. If you decide to go the DIY route, ask yourself the following questions:
1. Who do you want to coordinate the interviews?
2. Who do you want to conduct the interviews with your valued customers?
3. Which clients will give the best and most varied testimonial?
4. Where and how do you want to conduct the interviews?
5. What questions will you ask your clients to stimulate the best response?
Then after you record and edit your testimonials, you must consider where and how you will publish them for maximum exposure.
While video testimonials are encouraged, clients aren’t always comfortable in front of the camera or it might be that coming to your office for an interview is too inconvenient for you or them. Your valued client might be more inclined to give his or her testimonial over the telephone, which you can record and then upload to your website.
Streaming audio reviews on your website can be a powerful marketing tool and recording them over the phone is a very convenient way to capture a compelling testimonial from a valued client. Just think about the success of radio advertisements and announcers who offer their recommendations for services. When it comes to testimonials, most would agree that a voice is much better than just plain text.
Once you have your testimonials, use your creativity (or ask a professional) to implement them onto your website. You can also use them to support your credibility on emails and “on hold” messages so that your callers can hear what others have to say about your company while waiting to speak to your representative.
Regardless of how you decide to record and use your audio or video testimonials, you can be confident in knowing that your client’s positive stories about your company will compel others to do business with you too.
For ideas on using streaming customer reviews, check out attorney Paul Levin’s audio testimonial and some video testimonials here: video testimonials

Check out Attorney Paul Levin's client testimonial at http://www.webtalk1on1.com/reviews/paul_levin_review.mp3